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FAQs
When does my product ship?
We ship most orders the same day or within one business day the moment when they were placed. Delivery times vary depending on the destination and weather conditions.
Do you ship to Puerto Rico?
Yes! We are very excited to serve our wonderful customers in Puerto Rico with great shipping rates.
How can I track my order?
Right after we ship your order, you will receive an email notification with the tracking information. You can use this number to track your package online. You can also contact us if you have any questions and we’ll be happy to help.
What is your return policy?
We’re so sorry something didn’t work out in your order. We offer a no-hassle, 30-day return policy for unused, unopened products, or in very slightly used condition. Please keep in mind that we do not refund original shipping charges. If you would like to initiate a return, please email us at cs@natureance.com or call us at 1-844-NATUREA and we’ll be happy to assist you.
How do I initiate a return?
Simply email us at cs@natureance.com or call us at 1-844-NATUREA and we will assist you. You can also check out our Shipping and Returns page for more details.
Do you provide free returns?
We offer completely free returns on defective or damaged items. For other kind of returns, shipping costs may apply. Please email us at cs@natureance.com or call us at 1-844-NATUREA and we will make it right for you.
Are your essential oils 100% natural?
Our entire line of singles essential oils is 100% pure, natural, and therapeutic-grade. That means there are no added substances inside the bottle.
What does “therapeutic-grade” essential oil mean?
Therapeutic-grade is a term popularly used in the industry to suggest that an essential oil could offer more than just a pleasant aroma. Although this term is not regulated by governmental entities in the United States, a pure, 100% natural essential oil can potentially offer medicinal benefits that come straight from its source.
Are your essential oils therapeutic-grade?
Yes! The amazing quality of each of our 20+ single essential oils bring the finest quality from the moment of cultivation to the distribution of the product. As we like to say it, our essential oils don’t just look beautiful: they smell right, feel right, and most importantly, work right. Check out the entire essential oils line here.
Where do your essential oils come from?
Our wide line of essential oils comes from a variety of locations to ensure the highest quality and best region for each oil. We are honored to bring products from crops from India, the United States, Italy, Spain, Australia, and more!
Should I dilute your essential oils?
Yes, it’s always best to dilute any essential oils with a carrier oil to prevent any skin sensitivity. Check out our Fractionated Coconut Carrier Oil for more!
Can I take your essential oils internally?
No, essential oils should not be taken internally. Due to the high purity and concentration of our essential oils, we only recommend that you use them topically.
Does my essential oil expire?
Great question! The expiration of essential oils will vary depending on the type of oil and the way you store it. Most essential oils will last 1 to 3 years once opened. However, there’s more to this question, so let’s get into it! Since essential oils are a natural product, their expiration date will depend heavily on the way you take care of them. Put simply, instead of expiring, or “going bad”, they change over time due to oxidation and storage conditions. So, make sure you’re taking good care of your oils and storing them properly.
How to safely store my essential oil?
A good general rule is to store them in a cool, dark place, ensuring that they are well sealed, with the caps tightly closed after each use to prevent oxidation. Avoid heat or direct sunlight near the bottle and make sure to keep them out of reach of children.
Are essential oils safe for kids?
Due to the high potency of our essential oils, Natureance always recommends that you consult your healthcare provider or physician before using any essential oils on children. When you ask your doctor, it is important to keep in mind topics like dilution, age appropriateness, and application methods to ensure safety for the little ones.
Are essential oils safe if I’m pregnant?
Because of the powerful nature of our essential oils, Natureance always recommends that you consult your doctor before using any essential oils during pregnancy and breastfeeding.
Where does the body care line come from?
All of our body care products (creams, scrubs, gels, sprays, etc.) come from FDA registered facilities in the United States, ensuring the highest quality of products and standard procedures.
How can I use your body care line with essential oils?
In Natureance, we believe that our products work better together. That’s why we encourage you to take advantage of the high-quality body care line with the potent features of essential oils to treat your desired need.
Check out all the sets here.
What’s the expiration date of my body care product?
All of our body care products have a shelf-life of 12-18 months after opening. You can check out the POA (period after opening) symbol in the label as an open jar with the number of months (M) inside it for your reference.
How should I store my body care product?
Store your body care product in a cool, dry place away from direct sunlight or heat to preserve their efficacy and shelf life. Keep out of reach of children.
What makes your body care products different from other brands?
What truly sets the Natureance body care line apart is our unique approach of blending traditional, natural products and ingredients with the benefits of modern science to best serve you with effective solutions for your daily needs.
Why do you sale products in sets?
In Natureance, we believe that our products work better together! That’s why we have created Sets, because this helps us to provide you with a powerful, complete solution for your specific need. From sets to treat pain, help reduce acne, stimulate hair growth, and more.
Check out all the sets here.
How do I use your Sets?
Each Set page will have a “Directions” drop down menu with specific instructions of use.
What products are included in each Set?
Within the Set page you will find a “Products” drop down menu with a clear description of the products included in each set.
Are the products in the sets the same size as the individual ones?
Yes! All of our sets include the full-sized version of the product for your convenience and ease of use.
What steps does Natureance take to ensure sustainability?
As a business that loves to bring nature to your doorstep, we want to make sure we take care of our planet. That’s why Natureance prioritizes sustainability by minimizing waste production throughout our entire production and shipping process.
How do you reduce waste in your
production process?
At Natureance, we try our very best to reuse materials in order to lower environmental impact, and we plan strategically to avoid overproduction of any of our products.
How do you reduce waste in your pick-up in store
and shipping process?
We take reusing materials very seriously at Natureance. Over 90% of the boxes used in orders for pickup in store are reused. Our shipping supplies, like biodegradable peanuts and reused or light, eco-friendly boxes support local Texas-based and other U.S.-based businesses.
How can I contact customer support?
You can email us at cs@natureance.com or call us at 1-844-NATUREA or (832) 834-7493. We are open from Monday – Friday from 9am – 5pm (Central Time). We are friendly and solve most issues within 1-2 business days. Your satisfaction is truly our highest priority.
What are your hours of operation?
We are open Monday – Friday from 9am – 5pm (Central Time). We are not open during weekends or National Holidays.
Can I change or update my order?
Can I change or update my order?
If you would like to change or update your order, please contact us immediately and we will try our best to help you. However, please keep in mind that changes may not be possible once the order has shipped.
How can I cancel my order?
If you would like to cancel your order, please contact us immediately and we will try our best to process your request. Please keep in mind that we cannot cancel an order once it has been shipped. If you would like to arrange a return, please go to our Shipping and Returns page or email us at cs@natureance.com or call us at 1-844-NATUREA and we will make it right for you.